YOUR RIGHT TO CHANGE YOUR MIND
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item. Please follow the steps set out below.
QUICK RETURNS SUMMARY
In order to arrange a return, please contact us at firstname.lastname@example.org with your order number, details of the item you are returning and the reason for the return. We will then reply with the address you need to send the item to. You'll need to package the item securely and include your original order number, name and address. If your item is faulty you will need to tell us what exactly the fault is. When you return your item please remember to ask the Post Office for a receipt which you should keep as proof of sending until you have received your replacement or your refund. We can only refund postage costs if we have sent you the wrong item or if there is a quality issue with your goods. We cannot be held responsible for non-delivery of returned goods. We will replace any faulty items like-for-like, or if the item is no longer available, will refund the original payment method.
Our returns policy is valid for 28 days from receipt of goods.
WHAT WE'LL DO
All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item.
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card used to purchase the item.
COST OF RETURNING ITEMS
Please note that we can only refund the postage costs for returning an item where:
we sent you the wrong item, or
the item is damaged or faulty; or
where you are returning a substitute or replacement item which you do not want to keep.